Shipping policy

Shipping Policy

Last Updated: 1 March 2026

Thank you for shopping with buywala.pk This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 24 Hours after confirmation.

Processing includes:

  • Order verification

  • Quality checks

  • Packaging

  • Preparing the shipment for dispatch

Orders are processed on business days only, excluding weekends and public holidays.

If there is a delay in processing your order, we will notify you via email or phone.

2. Shipping Methods

We work with trusted courier partners to deliver orders safely and efficiently.

Available shipping methods may include:

  • Standard courier delivery

  • Cash on Delivery (COD)

  • Express delivery (if available)

The shipping method used will depend on your location and the delivery option selected during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Major Cities: 5-6 DAYS

  • Other Cities / Remote Areas: 7 to 8 DAYS

Delivery times are estimates and may vary depending on courier operations and location.

Orders placed during weekends or holidays will be processed on the next business day.

4. Shipping Costs

Shipping costs are calculated based on your location and the shipping method selected.

Typical shipping charges include:

  • Standard Shipping: 250

  • Free Shipping: Available on orders above 2000 (if applicable)

Shipping charges will be displayed during the checkout process before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message or email that includes your tracking number.

You can use this tracking number to monitor the status of your shipment through the courier’s tracking system.

If you do not receive tracking details within 8 DAYS please contact us.

6. Delivery Issues and Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • High order volumes

  • Incorrect shipping information provided by the customer

buywala.pk is not responsible for delays caused by courier companies or circumstances beyond our control.

If your order is significantly delayed, please contact us and we will assist in resolving the issue.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery may be delayed or unsuccessful.

  • Additional shipping charges may apply for re-delivery.

Please contact us immediately if you notice an error in your shipping details.

8. Damaged or Missing Packages

If your order arrives damaged or incomplete, please contact us within 7 DAYS of receiving your package.

When reporting an issue, please provide:

  • Your order number

  • Photos of the damaged package (if applicable)

  • A description of the problem

We will investigate the issue and work toward a suitable resolution.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

buywala.pk
Email: buywala108@gmail.com
Address: A Block Gulshan e Ravi Lahore