Refund policy

Return & Refund Policy

Last Updated: 1 March 2026

At buywala.pk we want our customers to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be processed.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 7 DAYS of receiving the product.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with original packaging, tags, and accessories (if applicable).

  • A valid proof of purchase or order number must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 7 DAYS of receiving their order.

After submitting a return request, you will receive instructions on how to return the item.

Returns requested after the specified timeframe may not be accepted.

3. Refund Process

Once we receive and inspect the returned item:

  1. We will review the condition of the product.

  2. If the return is approved, your refund will be processed.

Refunds may be issued through:

  • The original payment method, or

  • Another mutually agreed payment method.

Refunds are typically processed within 7 DAYS after approval.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Policy

If you received the wrong item or need a different size, color, or replacement, we may offer an exchange.

Exchange requests must:

  • Be made within 7 DAYS of delivery

  • Meet the return eligibility conditions listed above

Product exchanges are subject to stock availability.

If the requested item is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within  7 DAYS of delivery.

When reporting an issue, please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the problem

After reviewing the issue, we may offer:

  • A replacement

  • An exchange

  • A full or partial refund

6. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Items marked as final sale

  • Used or damaged items caused by customer handling

  • Products returned without original packaging

  • Personal care or hygiene products (if applicable)

  • Digital products or downloadable items (if applicable)

These items cannot be returned unless they arrive defective or damaged.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

If the return is due to:

  • Damaged product

  • Defective item

  • Incorrect item sent by us

→ [STORE NAME] will cover the return shipping cost.

If the return is due to:

  • Change of mind

  • Incorrect item ordered by the customer

→ The customer may be responsible for return shipping costs.

Shipping fees are generally non-refundable unless the return is due to our error.

8. Return Approval

All returns must be approved before sending the product back.

Items returned without prior approval may not be accepted or processed.

9. Contact Us

If you would like to request a return or refund, please contact us:

buywala.pk
Email: buywala108@gmail.com
Address: A Block Gulshan e Ravi Lahore

Please include your order number and details of the issue when contacting us.